Tech support [Документация VAS Experts]
Документация VAS Experts Документация VAS Experts-mobile
in

Settings

  • Show page
  • Old revisions
  • Export to PDF
  • Fold/unfold all
  • ODT export
  • Backlinks
  • Show page
  • Old revisions
  • Export to PDF
  • Fold/unfold all
  • ODT export
  • Backlinks

    • Differences

    This shows you the differences between two versions of the page.

    Link to this comparison view

    Both sides previous revisionPrevious revision
    en:dpi:techsupport_info [2026/05/21 11:16] – elena.krasnobryzhen:dpi:techsupport_info [2026/05/28 11:13] (current) – [Benefits of VAS Experts Technical Support] elena.krasnobryzh
    Line 10: Line 10:
      
     =====Benefits of VAS Experts Technical Support===== =====Benefits of VAS Experts Technical Support=====
    -  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SKAT DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates.+  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SSG DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates.
       * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting.   * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting.
    -  * **Priority Review of Feature Requests**\\ Technical support engineers are familiar with the product roadmap and can suggest optimal solutions that take future updates into account. Feature requests from customers with active support are given priority. 
    -  * **Prompt Response and Different Service Levels**\\ Three technical support plans are available: the basic Next Business Day plan and the advanced plans — **8×5×8** and **24×7×4**. [[en:dpi:techsupport_info:start#sla|Learn more]].\\ Even with the basic Next Business Day plan, technical support engineers respond promptly to requests, especially in emergency situations. First-line technical support engineers are on duty 24/7, and second-line support is brought in as needed. 
       * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly.   * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly.