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--- en:dpi:techsupport_info [2025/09/15 15:09] – [Contacts] elena.krasnobryzh
+++ en:dpi:techsupport_info [2026/05/28 11:13] (current) – [Benefits of VAS Experts Technical Support] elena.krasnobryzh
@@ Line 8: / Line 8: @@
 <note important>[[en:dpi:techsupport_info:reglament4support]]</note>
+=====Benefits of VAS Experts Technical Support=====
+  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SSG DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates.
+  * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting.
+  * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly.
 ===== SLA =====

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