Tech support [Документация VAS Experts]
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    en:dpi:techsupport_info [2025/09/15 15:09] – elena.krasnobryzhen:dpi:techsupport_info [2026/05/28 11:13] (current) – [Benefits of VAS Experts Technical Support] elena.krasnobryzh
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     Phone number: **+31 20 889 33 88** Phone number: **+31 20 889 33 88**
      
    -<note important>[[en:dpi:techsupport_info:reglament4support|Terms of contacting technical support]]</note>+<note important>[[en:dpi:techsupport_info:reglament4support]]</note> 
     + 
     +=====Benefits of VAS Experts Technical Support===== 
     +  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SSG DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates. 
     +  * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting. 
     +  * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly. 
     + 
      
     ===== SLA ===== ===== SLA =====