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| en:dpi:techsupport_info [2025/01/13 14:11] – atereschenko | en:dpi:techsupport_info [2026/05/28 11:13] (current) – [Benefits of VAS Experts Technical Support] elena.krasnobryzh | ||
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| Phone number: **+31 20 889 33 88** | Phone number: **+31 20 889 33 88** | ||
| - | <note important> | + | <note important> |
| - | [[en: | + | |
| + | =====Benefits | ||
| + | * **Expert Assistance and Recommendations**\\ Our technical support | ||
| + | * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting. | ||
| + | * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly. | ||
| - | When contacting support, please indicate **access to the server** for prompt response. \\ | ||
| - | Create a separate user: **vasexpertsmnt** \\ | ||
| - | Set ssh access restriction: | ||
| - | </ | ||
| ===== SLA ===== | ===== SLA ===== | ||