====== Night work rules ======
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  - all work is carried out via the SD (service desk)
  - to carry out the work, SSH access must be provided (or teamviewer, less preferable), access must be checked by an employee and confirmed before agreeing on the time of work
  - - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/Telegram, if agreed beforehand)
  - if there is no answer within 10 minutes, call the main telephone, then call the reserve number
  - **Attention! If there is no contact with the engineers, the work should be rescheduled**
  - If a positive response is received from the engineers, then the work is carried out in accordance with the work plan
  - When the work is finished, the customer notifies SD and indicates in the notification if there are any questions or claims.