Tech support [Документация VAS Experts]
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    en:dpi:techsupport_info:start [2026/05/27 11:35] – [Benefits of VAS Experts Technical Support] elena.krasnobryzhen:dpi:techsupport_info:start [2026/06/18 08:16] (current) – elena.krasnobryzh
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     ====== Tech support ====== ====== Tech support ======
    -{{indexmenu_n>13}}+{{indexmenu_n>14}}
      
     ===== Contacts ===== ===== Contacts =====
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     =====Benefits of VAS Experts Technical Support===== =====Benefits of VAS Experts Technical Support=====
    -  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SKAT DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates. +  * **Expert Assistance and Recommendations**\\ Our technical support engineers are highly knowledgeable about SSG DPI and can advise you on architecture, configuration, and operation, as well as provide information on troubleshooting and recommended updates. 
    -  * **Priority Review of Feature Requests**\\ Technical support engineers are familiar with the product roadmap and can suggest optimal solutions that take future updates into account. Feature requests from customers with active support are given priority.+  * **Access to Updates and Assistance with Implementation**\\ Customers with active technical support receive regular software updates, patches, and signature updates, as well as expert assistance with software installation and troubleshooting.
       * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly.   * **Convenient Communication Channels**\\ In addition to the ticket system, our technical support engineers are available via phone and chat, which often helps resolve issues more quickly.