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| en:dpi:techsupport_info:rules_work_night [2023/10/09 12:00] – elena.krasnobryzh | en:dpi:techsupport_info:rules_work_night [2024/09/26 15:29] (current) – external edit 127.0.0.1 | ||
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| - | ======rules_work_night====== | + | ====== |
| + | {{indexmenu_n> | ||
| + | - all work is carried out via the SD (service desk) | ||
| + | - to carry out the work, SSH access must be provided (or teamviewer, less preferable), | ||
| + | - - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/ | ||
| + | - if there is no answer within 10 minutes, call the main telephone, then call the reserve number | ||
| + | - **Attention! If there is no contact with the engineers, the work should be rescheduled** | ||
| + | - If a positive response is received from the engineers, then the work is carried out in accordance with the work plan | ||
| + | - When the work is finished, the customer notifies SD and indicates in the notification if there are any questions or claims. | ||