Differences

This shows you the differences between two versions of the page.

--- en:dpi:techsupport_info:rules_work_night [2023/10/09 12:00] – elena.krasnobryzh
+++ en:dpi:techsupport_info:rules_work_night [2026/02/10 09:06] (current) – elena.krasnobryzh
@@ Line 1: / Line 1: @@
-======rules_work_night======
+====== Night work rules ======
+{{indexmenu_n>1}}
+  - all work is carried out via the SD (service desk)
+  - to carry out the work, SSH access must be provided (or VPN WireGuard, less preferable), access must be checked by an employee and confirmed before agreeing on the time of work
+  - - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/Telegram, if agreed beforehand)
+  - if there is no answer within 10 minutes, call the main telephone, then call the reserve number
+  - **Attention! If there is no contact with the engineers, the work should be rescheduled**
+  - If a positive response is received from the engineers, then the work is carried out in accordance with the work plan
+  - When the work is finished, the customer notifies SD and indicates in the notification if there are any questions or claims.

Profile