Night work rules [Документация VAS Experts]
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    en:dpi:techsupport_info:rules_work_night [2023/09/08 14:34] – external edit 127.0.0.1en:dpi:techsupport_info:rules_work_night [2026/02/10 09:06] (current) – elena.krasnobryzh
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       - all work is carried out via the SD (service desk)   - all work is carried out via the SD (service desk)
    -  - to carry out the work, SSH access must be provided (or teamviewer, less preferable), access must be checked by an employee and confirmed before agreeing on the time of work+  - to carry out the work, SSH access must be provided (or VPN WireGuard, less preferable), access must be checked by an employee and confirmed before agreeing on the time of work
       - - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/Telegram, if agreed beforehand)   - - before carrying out the work, the customer must inform SD about his readiness 15 minutes in advance (or other messengers like Skype/Telegram, if agreed beforehand)
       - if there is no answer within 10 minutes, call the main telephone, then call the reserve number   - if there is no answer within 10 minutes, call the main telephone, then call the reserve number