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en:dpi:bras_bng:cli:faq:start [2023/10/13 14:26] – ↷ Links adapted because of a move operation elena.krasnobryzh | en:dpi:bras_bng:cli:faq:start [2024/07/29 12:47] (current) – removed elena.krasnobryzh | ||
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- | ====== Troubleshooting ====== | ||
- | {{indexmenu_n> | ||
- | ===== Authorization does not work ==== | ||
- | :!: Check if authorization in fastdpi.conf settings is [[en: | ||
- | |||
- | :!: Is there traffic for local subscribers? | ||
- | |||
- | :!: If fastDPI and fastPCRF are on different servers, first of all check the firewall: if the fastPCRF server has access to the fastDPI -> fastPCRF TCP communication port (by default 29002) from the fastDPI server. Likewise, for feedback on the fastDPI server, access from fastPCRF to the TCP control port must be allowed (default 29000) | ||
- | |||
- | :!: Check if there is a fastDPI -> fastPCRF link. If the connection is suddenly cut off, then the following message is written to the log [[en: | ||
- | < | ||
- | [INFO] [2018/ | ||
- | </ | ||
- | When establishing a connection, the following message is logged: | ||
- | < | ||
- | [INFO] [2018/ | ||
- | </ | ||
- | |||
- | :!: Check if there is a connection with the Radius server. The following messages in [[en: | ||
- | < | ||
- | [ERROR] [2018/ | ||
- | [INFO] [2018/ | ||
- | </ | ||
- | Also, problems can be signaled by many records of re-sending requests to the Radius server. | ||
- | |||
- | When connecting to the Radius server, you will see something similar in fastpcrf_ap2.log: | ||
- | < | ||
- | [INFO] [2018/ | ||
- | </ | ||
- | |||
- | :!: Check your Radius server: whether requests from fastPCRF reach it (a possible reason - the firewall is closed on Radius UDP ports), whether the Radius secret is specified | ||
- | |||
- | :!: radius_unknown_user (unknown_user) - string, username, if the real username is unknown fastdpi. Default value: ' | ||
- | < | ||
- | [TRACE] [2018/ | ||
- | </ | ||
- | |||
- | starting with SSG 7.4 such a parameter appeared, more recent: radius_user_name_auth, | ||
- | The IP appears in the User-Name here, if you set it as radius_user_name_auth = login, then in the absence of a login, VasExperts.FastDPI.unknownUser will be taken | ||
- | |||
- | this is the parameter for fastpcrf.conf | ||
- | ===== CoA requests are not accepted ===== | ||
- | :!: Check the firewall: whether the client sending the CoA request is open to the fastPCRF server on the CoA port (this is the UDP port) | ||
- | |||
- | ===== Any other business ===== | ||
- | :!: check on Manual control of authorization status? if I set < | ||
- | |||
- | It should not. Either you need to give a command through the Radius, or directly activate the 5th service on the subscriber. |